Technology Operations
Why every business should document its software systems
Undocumented software creates hidden dependency, hidden cost and hidden risk. Here's why every business should keep a documented register.
Most businesses don't know how many software systems they use. Estimates are almost always low.
What "documented" actually means
- Every recurring system has a name, provider and owner
- Every system has a contract reference and a renewal date
- Every system has a business criticality rating
- The record is maintained centrally — not on one person's laptop
What happens without it
- Duplicate tools live side-by-side
- Nobody catches the renewal until it arrives
- Departing staff take institutional knowledge with them
- New starters can't pick up ownership cleanly
- Costs quietly grow
The move
You don't need a project. You need one register, one afternoon and one named owner. The Business Technology Register Template is enough to start.
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