Technology Operations
How businesses lose control of technology costs
Technology costs rarely explode overnight. They drift — through auto-renewals, unused seats and quiet price rises. Here's how the drift happens.
Technology cost problems almost never look like a single bad decision. They look like a hundred small ones nobody reviewed.
The four drivers
Auto-renewal
The default outcome when nobody is watching the date.
Unused seats
Staff leave. Licences don't.
Silent price rises
Vendors raise prices at renewal. Without a review, the increase just becomes the new baseline.
Tool sprawl
Two teams pick two tools for the same job. Both stay.
The fix
- A single technology register with renewal dates
- Named internal owners
- A scheduled review before each renewal (Technology Supplier Review Checklist)
- Contract visibility connected to systems (contract management software)
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